Terms of service

01These terms

These terms are an agreement between [Company legal name] ("Zivo", "we", "us") and the business that uses Zivo ("you"). By signing up, signing in or using Zivo, you agree to them on behalf of your business, and you confirm you're allowed to.

If we've signed a separate agreement or order form with you, it applies wherever it differs from these terms. Our privacy policy explains how we handle personal data.

02What Zivo is

Zivo provides AI agents that answer and make phone calls and WhatsApp messages for your business, a console to set them up and review their calls, and connections to other tools. What the agent says and does follows the information, instructions and flows you give it.

03Early access

Zivo is in early access. Features may change, be added or be removed, and the service may sometimes be unavailable while we improve it. We don't promise a particular uptime during early access.

Early access is free unless we've agreed fees with you in writing. Before we start charging, we'll tell you the price, and you can choose whether to continue.

04Your account

• Keep sign-in details safe, and give access only to people in your business who need it. You're responsible for what happens under your account.
• Tell us at once at hello@heyzivo.com if you think someone has used your account without permission.
• Keep your business details, menu or services, prices and hours accurate: the agent tells callers what you've given it.

05Your responsibilities to callers

You're responsible for how you use Zivo with your callers and customers. In particular, you'll:

• tell callers they're speaking with an AI agent where the law requires it, and not present the agent as a person;
• have a lawful basis, and any consent the law requires, for calling or messaging people and for the data you ask the agent to collect;
• follow the rules on unsolicited calls and messages, including TRAI's rules and the National Customer Preference Register, and WhatsApp's Business and Commerce policies;
• give callers a privacy notice that covers your use of Zivo, and answer their requests about their data;
• use only phone numbers and accounts you're entitled to use;
• not use Zivo for emergencies, or for medical, legal or financial advice that callers would rely on without a qualified person.

06What you can’t use Zivo for

• Anything illegal, fraudulent or deceptive, including impersonating someone or collecting data under false pretences.
• Harassing, threatening or abusive calls or messages, or spam.
• Content that infringes someone else's rights.
• Trying to break, overload, probe or get around the security or limits of Zivo, or to access other customers' data.
• Copying Zivo, or using it to build a competing product.
• Reselling Zivo without our written agreement.

07AI can make mistakes

Zivo's agents use AI models that can mishear callers, misunderstand them, or say something wrong. We check calls and flag ones that need a look, but we can't catch everything. Review your calls, especially orders, bookings and anything important to your callers, and set up the agent to hand over to a person when it should. You're responsible for decisions you make based on what the agent records.

08Your data

You own the data you and your callers put into Zivo: your business information, call transcripts, orders, bookings and messages ("your data"). You give us permission to use your data only to provide, secure and improve Zivo for you, as our privacy policy describes. We act as your data processor for callers' personal data.

We don't use your callers' conversations to train AI models. We may use measurements that don't identify you or your callers, such as how long calls take, to improve Zivo. You can ask us to export or delete your data at any time while your account is open.

09Other services

Zivo works with services run by others, such as phone networks, WhatsApp, AI model and voice providers, and tools you connect (for example HubSpot, Zoho CRM or Calendly). Their availability is outside our control, and when you connect a tool, its own terms apply between you and that company.

10Our rights in Zivo

Zivo, its software, design and the name and logo belong to us. These terms give you the right to use Zivo for your business while your account is open, and nothing more. If you send us feedback or ideas, we can use them without owing you anything.

11Suspending or ending

You can stop using Zivo and close your account at any time. We can suspend or close your account if you break these terms, if your use puts callers, other customers or Zivo at risk, if the law requires it, or if we end early access. Except in urgent cases, we'll tell you first and give you time to export your data.

When an account closes, we delete its data as our privacy policy describes.

12No warranties

During early access Zivo is provided "as is" and "as available". To the extent the law allows, we don't promise that it will be uninterrupted, error-free, or right for your particular purpose.

13Limits on liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, or for lost profits, revenue, goodwill or data, arising from these terms or Zivo.

Our total liability to you for all claims about Zivo is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, such as for fraud.

14Claims about your use

If someone brings a claim against us because of how you used Zivo, such as calling people without the consent the law requires or breaking these terms, you'll cover our reasonable costs and losses from that claim.

15Changes to these terms

We may update these terms as Zivo changes. We'll post the new version here with a new date, and email you at least 14 days before a significant change takes effect. If you keep using Zivo after that, the new terms apply.

16Law and disputes

These terms are governed by the laws of India. If a dispute comes up, we'll first try to settle it by talking. If we can't, the courts in [City] have exclusive jurisdiction.

17Contact

[Company legal name], [Registered office address]. Email hello@heyzivo.com.